Our website address is: https://woodenfair.com/
At Wooden Fair, we strive to deliver your purchase with the best and most efficient shipping methods based on the merchandise you have selected. We have also chosen the best professional carriers to ensure that you receive your pieces in excellent condition and in a timely manner. If you have any questions about our shipping process, please email us anytime at firstname.lastname@example.org.
Please refer to the shipping timeline below for an estimate on when can you expect your pieces to arrive.
NATIONWIDE SHIPPING INFORMATION
Our shipping methods vary, depending on the weight and size of the item(s) that you have selected. For example, furniture and elements will ship via a trusted freight or white glove shipping company and smaller items will ship via ground service like USPS, Fedex or UPS. We determine shipping methods on a case-by-case basis and will let you know the best method at the time of your order. Shipping options below apply to orders sent within the continental United States.
Shipping to remote areas is subject to additional charges. If you live in what shipping companies consider a “remote area”, actual shipping charges may be higher than our flat fees. Once your order is received, we will contact you to discuss any shipping surcharges. The following states are some of the areas considered remote: ID, MT, WY, ND, SD, MN, and NE.
For shipments to HI & AK, please contact us to get a custom shipping quote.
Small Items: Smaller accessories and décor pieces are usually shipped via USPS, Fedex or UPS within 2 business days and should arrive within 3-5 business days after shipping. Expedited shipping is available for an extra charge. Please contact us for details.
Large Items: Large furniture pieces are shipped via common freight carriers or a trusted network of independent carriers specializing in furniture delivery. Such pieces are delivered to the customers driveway or inside the garage. Processing time for furniture pieces is 5-7 business days and transit time is approximately 5-10 business days depending on your location and truck schedule. If you need your pieces sooner, please contact us to discuss faster options and rates. The freight company will contact you one day before delivery to schedule a convenient time for delivery.
WHITE GLOVE DELIVERY
White glove delivery is available for an extra charge which depends on the type of item you have purchased. shipments usually take 7-14 business days for pickup and 7-10 business days for delivery after the pickup date.
The delivery company will call you one day before the delivery date to set up a delivery appointment. They will do interior installation to your room of choice and unwrap. Please be sure to inspect carefully prior to signing the delivery paperwork.
If you are in the area, you are welcome to stop by and pick up your order when it’s convenient for you. We are available anytime during store hours. Please give us a 24hr notice to ensure that your order is all ready for pick up when you arrive.
We are open Monday-Friday 11-6pm; Saturday 10 – 6pm; Sunday 12-5pm.
We ship worldwide and will do our best to provide our clients with shipping quotes on requested international locations. Please note that all items shipped to international addresses are subject to additional packaging and shipping charges, depending on destination and local duties and taxes. Email us at email@example.com for shipping quotes and more information on rates and restrictions.
If an item gets damaged during transit, please take pictures and notify the shipper immediately. Also, please make sure that you do not sign any delivery paperwork before inspecting your merchandise.
Please note: Wooden Fair is not responsible for any damage incurred during transportation but we will assist you in filing a claim directly with the shipper. Shipping companies have the right to repair to its original condition. If unable to restore, we can initiate a claim for reimbursement or replacement.
IN-STORE PURCHASE RETURN POLICY
If you purchased in our store, please check the terms and conditions provided to you at the time of purchase on your receipt.
ONLINE PURCHASE RETURN POLICY
We are confident that you’ll love your purchase from Wooden Fair but if you are not completely satisfied with your purchase, please send us a return request at firstname.lastname@example.org within 2 days of receiving the item. We will arrange return shipping but the customer will be responsible for all shipping charges (sending and returning).
All items must be sent back in their original condition, free from damage, stains, odors, pet hair, etc. All shipping charges (sending and returning) are non-refundable and will be deducted from your refund. Once received, we will inspect the piece and issue a credit accordingly within 14 days of receiving the return. Damage or other conditional issues may require deductions from your credit. So please ensure that the piece has been carefully wrapped and protected as best as possible.
Modified or custom pieces cannot be returned and/or exchanged. They are considered FINAL SALE.
All sale and clearance products are considered FINAL SALE. No returns or exchanges will be accepted.
Our pieces are handcrafted by artisans using basic hand tools. Due to the nature of this creative process, you can expect to find variations in their finish and color. Imperfections like uneven planks, knots, warping, cracks, splits, holes, discoloration, dents, scratches, wood repairs etc. are normal and considered enhancements to the nature of our collection. If you have questions about any of our vintage/antique items or would like further photos of certain pieces, please reach out to us before purchasing.