FAQs
If you know the name of the product you’re looking for, you can type it in the search box on the right top of woodenfair.com home page. If not, you’re welcome to browse using the drop down list per category.
For your convenience, all the items on your order will ship together. If the items are not all available, our online sales representative will contact you and you will have the option to be delivered as they become available.
When placing your order, your credit card institution will give Wooden a payment authorization (hold of funds on your account). If the items is available and ready to ship, your order wilI be charged to your card within 2-3 business days. If an item is temporarily unavailable, you will be informed and will decide whether you’d like to cancel it or wait for it and your charge will be adjusted accordingly.
For your convenience, all the items on your order will ship together. If the items are not all available, our online sales representative will contact you and you will have the option to be delivered as they become available.
For now, we only ship to the United States address. We do not ship to the US Territories, including Guam, Puerto Rico and the US Virgin Islands. Check in the near future, as it might change.
After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received. However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified. Alternatively, you may check the status of your order in “My Account” if you are a registered user.